Where We Ship From.
Shipping takes place in Lumby, B.C. and depending where you are in the world, the timing of when your order arrives can vary. Take note of the expected waiting time once orders are confirmed shipped:
- B.C. 2-3 business days
- Alberta 2-3 business days
- Saskatchewan 3-5 business days
- Manitoba 4-5 business days
- Ontario 5-7 business days
- Quebec 7-11 business days
- Maritime provinces 7-11 business days
- Territories 14-21 days
Any shipment destined to a rural area or a First Nations reserve typically takes longer.
Shipping time to the United States can vary depending what State you’re in but usually between 6-8 business days. Add time to the shipping of your order if your parcel does not clear customs immediately.
Shipping to Europe is a minimum of 2 weeks and can take up to 4 weeks depending on customs.
Any order with customized stitching onto your jersey can take anywhere between 3 to 12 weeks due to the specialized process of the hand-stitching and also depending where in the world it’s being shipped to.
Typically, orders for everything that is in stock will take 1-2 business days to ship out to you. For everything sold that isn’t in stock but able to obtain from our suppliers will be at the warehouse within 10-14 days then shipped out to you. If there is a backlog on any of the orders, we’ll notify you directly so you can decide on either waiting for your order or issuing a refund.
Once shipped, we’ll issue you a tracking number via email and all orders that get shipped within Canada usually take 3-5 business days to ship and for U.S. customers, will take 4-7 days (allow time for customs to clear if necessary). We usually ship through Canada Post but will go through FedEx in case Canada Post isn’t able to fulfill the order.
We offer size exchanges for tagged and (mostly) unworn merchandise within 30 days of the original purchase date. Please note that all exchange shipping costs incurred will be the customers responsibility.
Our sizing chart for NHL Adidas jerseys, and Hockey Sockey onesies is a guideline for purchasers based on height and weight or waistline and chest. However because every person is different in rare cases the sizing chart will not appropriately reflect the proper size for certain people. Oilfield Jerseys will gladly accept sizing exchanges for products that have the original packaging and tags still attached. There is a cost of $19.99 to make a size exchange which covers the shipping cost that Oilfield Jerseys will incur to send you out the new piece of merchandise. The customer will also be responsible for any shipping charges to send us back the original piece of merchandise purchased. If you are still within your 30 day window since the original purchase and would like to exchange for another size please contact us for more details.
You may return new, unopened items within 30 days of the original purchase date for a full refund minus any shipping charges. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the item you want to return isn’t clean or already well used before shipping back, there will be no refund for your purchase. In cases of a non-defective product return shipping charges will be the customers responsibility. There is no fee charged with the return. If you are still within your 30 day window (from original purchase date) and would like to return your item for a refund please contact us for more info. You’d also need to fill out the Returns & Exchanges form located at the bottom of our web page to start with the process.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).